Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and FulgentFlow OÜ, a company registered in Estonia ("FulgentFlow", "we", "us", "our"). They govern your use of the MatchLab mobile application (the "App"), the website www.matchlab.studio (the "Website") and everything we offer through them (together, the "Services"). By creating an account or using the Services you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services. If you downloaded the App from the Apple App Store or Google Play, the store's own terms also apply to your download and to purchases made through the store. Contact: matchlab@fulgentflow.com.

MatchLab is an AI dating trainer. It lets you practise conversations with AI-generated personas, get AI feedback on your photos, and read our guides and tips. • Every persona is generated by artificial intelligence. There is no real person on the other side of a conversation, and any resemblance between a persona and a real person is coincidental. • MatchLab is not a dating or matchmaking service. It does not introduce you to real people. • The feedback, scores and advice the Services produce are generated automatically. They can be inaccurate, incomplete or inappropriate, and they are not professional advice of any kind — psychological, medical, legal or otherwise. Use your own judgement, and consider consulting a qualified professional for personal matters. • We do not guarantee any outcome in your dating life or otherwise. If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line right away. The Services are not designed to help in emergencies.

You must be at least 18 years old and legally able to enter into this agreement. You confirm your age during onboarding; accounts found to belong to anyone under 18 are removed. You may hold one account, must give accurate information, and must not use the Services if you are barred from doing so under applicable law.

You can register with an email address and password, or with Google or Apple. Keep your credentials confidential and tell us at once if you suspect unauthorised use; you are responsible for activity on your account. We may require you to verify your email address before some features become available.

Tokens. Features such as sending a message to a persona, requesting a chat analysis, reviewing a photo or unlocking a guide consume tokens. Current token costs are shown in the App, and every charge appears in your wallet activity. Tokens are a limited, revocable, non-transferable licence to use those features. They have no monetary value, cannot be exchanged for cash or moved to another account, and may not be bought or sold outside the App. Tokens do not expire while your account is open; they are forfeited if you delete your account or if we terminate it for breach of these Terms. We may grant free tokens — for example a sign-up bonus or streak rewards — at our discretion, and may change or stop such grants at any time. Token packs. You can buy token packs as one-time purchases. Tokens are credited to your wallet as soon as the store or payment provider confirms the payment. Ultra Plus subscription. Ultra Plus is a monthly subscription that credits a fixed number of tokens to your wallet at the start of each billing period. It renews automatically at the price shown when you subscribed until you cancel. You can cancel at any time; to avoid being charged for the next period, cancel at least 24 hours before the current period ends. On iOS, manage or cancel the subscription in your Apple ID settings (Settings → your name → Subscriptions); deleting the App or your MatchLab account does not cancel it. Tokens already credited for a period remain yours until your account is closed. If we change the subscription price we will tell you in advance, and the new price applies only from your next renewal after you have had the chance to cancel. Purchases through the App Store. On iOS all purchases are made through Apple. Apple is the merchant, Apple's terms govern the transaction, and Apple handles billing, receipts, cancellation and refund requests under its own policies (reportaproblem.apple.com). If you reinstall the App or change device, use "Restore purchases" on the Plans screen to re-sync your entitlements. Purchases through Stripe. On Android and on the web, payments are processed by Stripe and FulgentFlow is the seller. Because tokens are digital content delivered immediately, by completing a purchase you expressly request immediate delivery and acknowledge that you lose any statutory right of withdrawal once the tokens are credited. Applicable taxes are included in or added to the displayed price as the law requires. Refunds, chargebacks and revocations. Except where the law or the store's policies provide otherwise, purchases are final and consumed tokens are not refundable. If a purchase is refunded, charged back or revoked by Apple, Stripe or a bank, we may remove the tokens it credited; if they were already spent, your balance may go negative and we may suspend paid features until it is settled. If you believe a purchase was made in error, contact us or the store promptly. Prices. Prices are shown in the App in your local currency as set by the store, may vary by country and may change. Changes do not affect purchases you have already made.

"Your Content" means the photos you submit, the messages you send to personas and any other material you provide. You keep ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to store, copy, transmit and process Your Content — including sending it to our AI provider — solely to operate, secure and improve the Services and to show the results back to you. We do not use Your Content to train AI models or for marketing without your separate permission. The licence ends when you delete the content or your account, except for copies we must keep for legal or security reasons and de-identified records that can no longer be linked to you. You are responsible for Your Content. You confirm that: • you own it or have the right to submit it; • every person shown in a photo is an adult who has agreed to you submitting it; • it contains no nudity or sexually explicit material, and nothing depicting or sexualising a minor; • it is not illegal, defamatory or infringing. We may refuse, remove or decline to process any content that we believe breaks these Terms or the law.

The Services are for practising respectful communication. You may not use them to: • express hate or contempt toward any group on the basis of race, ethnicity, nationality, religion, sexual orientation, gender identity or disability; • create, request or describe sexual content involving minors, or ask a persona to act as a minor — any such attempt results in a permanent ban and is reported where the law requires; • threaten, stalk or wish harm on anyone, or describe an intent to hurt someone; • pursue sexual aggression or degradation after a refusal, or non-consensual scenarios; • encourage self-harm or suicide; • arrange or promote illegal activity; • attempt to extract a persona's instructions, break it out of character or otherwise bypass safety measures; • access the Services with bots, scripts or scrapers, reverse engineer the App, probe our systems, or circumvent token costs, rate limits or other restrictions; • impersonate anyone, resell access or tokens, or use the Services to build a competing product. Our AI personas monitor conversations for these rules. If a rule is broken we may end the conversation without refunding the tokens spent in it, suspend or terminate your account and, where the law requires or permits, report the conduct to the authorities.

The Services — including the App, the Website, the personas and their images, the guides, tips, prompts, designs, software and trademarks — belong to FulgentFlow or its licensors and are protected by copyright and other laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App and its output for your own non-commercial purposes. You may not copy, sell, publish or otherwise exploit any part of the Services except as these Terms allow. If you send us ideas or feedback about the Services, we may use them freely without any obligation to you.

The Services rely on third parties, including Apple and Google (app distribution, sign-in, payments and notifications), OpenAI (AI processing), Stripe (payments) and Google Cloud (hosting). Their services are governed by their own terms and privacy policies, and we are not responsible for them. If you use the App on an Apple device, you acknowledge that Apple has no obligation to provide maintenance or support for the App, is not responsible for any claim relating to it, and is a third-party beneficiary of these Terms entitled to enforce them against you.

Our Privacy Policy explains what personal information we collect, how we use it and the choices you have. By using the Services you acknowledge that Your Content is processed as described there, including by our AI provider.

You may stop using the Services at any time and delete your account in the App (Settings → Danger zone). Deletion removes your data as described in the Privacy Policy and forfeits any remaining tokens. It does not cancel an active subscription, which you must cancel through the store. We may suspend or terminate your account, with notice where practicable, if you breach these Terms or the House Rules, if the law requires it, or if we discontinue the Services. Remaining tokens are forfeited on termination for breach. Sections 6, 8 and 13 to 17 survive termination.

We may change, add or remove features, personas, guides and token costs, and may interrupt the Services for maintenance. We may also change these Terms. If a change is material we will notify you in the App or by email before it takes effect; continuing to use the Services after that date means you accept the new Terms. If you do not agree, stop using the Services and delete your account.

The Services are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted availability. AI-generated content may be wrong or unsuitable; you rely on it at your own risk.

To the fullest extent permitted by law, FulgentFlow and its officers, employees and contractors are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Services. Our total liability for all claims relating to the Services in any 12-month period is limited to the greater of the amount you paid us in that period or EUR 50. Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud or gross negligence, or your statutory rights as a consumer.

You will indemnify FulgentFlow against claims, damages and reasonable costs arising from Your Content, your breach of these Terms or your violation of any law or third-party right.

These Terms are governed by the laws of the Republic of Estonia, and disputes are resolved by the courts of Estonia. If you are a consumer, nothing in these Terms deprives you of the mandatory consumer protections of your country of residence or of any right to bring or defend proceedings there. Before starting formal proceedings, please contact us — most problems can be solved quickly by email. Consumers in the EU may also submit a dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority, www.ttja.ee.

These Terms and the Privacy Policy are the entire agreement between you and us about the Services. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor of our business. We are not liable for delays or failures caused by events beyond our reasonable control. Notices and agreements sent electronically satisfy any requirement that they be in writing. These Terms are written in English; any translation is for convenience only.

FulgentFlow OÜ, Estonia Email: matchlab@fulgentflow.com